Delivery Information

Coronavirus update on delivery information.
Keeping up-to-date with our delivery partners, we recommend allowing an extra working day for delivery. We are keeping up with the latest government health and hygiene advice and will keep these details updated as often as we can.
 
Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). From experience with other coronaviruses, we know that these types of virus don't survive long on objects, such as letters or parcels. 
Delivery services;

UK Standard – There may be a delay on your orders with to couriers experiencing delays due to the Coronavirus situation.

Our standard postage and packing prices to any UK postal address are:

Standard UK delivery up to £10 £2.95

Standard UK delivery over £10 £4.95

Express UK delivery is £9.95

 
With all orders you will be sent a tracking link via email so that you can keep track of your order at all times.
 
We aim to process your order as quickly as possible but our strict adherence to government safety regulations means that we may take a little longer than usual. Please allow 3-5 working days for the dispatch of your order. Some products are dispatched directly from the supplier and may take longer to arrive, however we aim for these orders to be with you within 7-10 working days.

Express delivery – Orders placed by 1.00pm, Monday-Thursday, will be despatched for the next working day. There is no next-day service on Friday for Saturday delivery. Please note that due to Covid-19,  our delivery couriers are unable to guarantee next day delivery at present so please allow two days for express delivery. All express deliveries will be delivered between the hours of 08.00 and 20.00.

International shipping – We do not currently offer international delivery.  We will be reviewing this and hope that in the future we can re-introduce this service.  We apologise that we cannot help on this occasion. 
 
Changes to our delivery procedure - In relation to signatures a receiving items in the UK. The courier will not be handing over the hand-held devices for electronic signatures, but will instead log the first and last name of the person accepting the item and then use a code instead of a signature. The geolocation of the delivery will be captured at a safe distance.
 
For customers who are unable to come to the door or are self-isolation, a customer contact card will be left in the usual way for a friend or family member (who is not resident  with someone who is self-isolating) to collect the parcel from their local Parcel Force depot or Post office branch, shown on the card. Please take a long a form of ID in the name of the person the item is addressed to.
 
Our delivery partners have also adjusted their capturing of Proof of Delivery (POD) information on the doorstep in respect of COVID-19 rules. It is now expected that a new process involving hand over of deliveries whilst maintaining 2 metres safe distance and manual recording of name or ID or special number is in place.
If you would have any questions about international shipping please call our team on 03001240900 or email alzheimers@mosaic-fs.co.uk