Delivery Information

UK Standard

 

Our standard postage and packing prices to any UK postal address are:

Standard UK delivery up to £10 £2.95

Standard UK delivery between £10 and £50 £4.95

Standard UK delivery over £50 FREE

 

 

Your order will be processed promptly and we would expect to deliver in 3 to 5 days but please allow up to 14 days for delivery. Some products are despatched direct from the supplier and may take longer to arrive, however we aim to make all deliveries within the above time frames.

 

UK Next Day

 

We offer a next working day delivery service for UK orders placed before 13.00. Orders placed after this time will be delivered on the following working day.


Next Day Delivery £9.95

 

If for any other reason we cannot guarantee next working day delivery our team will contact you to inform you. They will offer to either refund the difference for standard delivery or give you a full refund if you prefer.

 

UK Saturday

 

If you require a Saturday delivery please contact our team for a quote - call 03001240900 or email alzheimers@mosaic-fs.co.uk

 

Europe

 

The standard rate for Ireland and the rest of Europe is £14.95. We expect delivery to be within   5-7 days but please allow up to 14 days for delivery.

 

Some of our products that are despatched direct from the supplier are not available for delivery to Europe. In this case our team will contact you to arrange a full refund.

 

International Shipping

 

For the rest of the World we quote an average shipping rate of £35.00. We expect delivery to be within 7-10 days but please allow up to 28 days for delivery.

 

International shipping is by Air Freight and is charged by weight and number of parcels. If the actual cost of shipping is higher than £35.00 we reserve the right to contact you to ask you to pay the difference.  If you do not wish to do this you will be entitled to a full refund.

 

Some of our products that are despatched direct from the supplier are marked as not available for International delivery. 

 

 If you would have any questions about international shipping please call our team on 03001240900 or email alzheimers@mosaic-fs.co.uk