Get in touch
0333 366 0035 (local rate)
Get in touch
0333 366 0035 (local rate)
Your order will be processed promptly and we expect to deliver in three to five working days, however some products are despatched directly from the supplier and may take longer to arrive so please allow up to 14 days for standard delivery.
Please note: Royal Mail action may impact delivery and may take longer to arrive. For urgent or tracked orders please choose express delivery or call our team on 0333 366 0035 for advice.
Our postage and packing prices to mainland UK postal addresses are:
• Standard UK delivery - £3.99 Royal Mail 2nd class delivery (usually 2-5 working days**)
• Express UK delivery - £7.99 Express delivery is currently 2 days.
Orders to Northern Ireland, Guernsey, Jersey, Isle of Man and Gibraltar are eligible for Standard UK delivery only. Please call 0333 366 0035 for the cost to deliver your products if you would like to place an order with an express delivery service.
** Royal Mail postal action may affect delivery times; whilst the majority of orders arrive within 6 days, a small percentage are taking up to 20 days to arrive.
Orders placed by 1.00pm, Monday-Thursday, will be despatched for the next working day. There is no next-day service on Friday for weekend delivery. All express deliveries will be delivered between the hours of 08.00 and 20.00. Please note, next day service is not guaranteed by courier companies currently, so please allow two days for express delivery.
We do not currently offer international delivery. We will be reviewing this and hope that in the future we can re-introduce this service. We apologise that we cannot help on this occasion.
For customers who are unable to come to the door, a customer contact card will be left in the usual way for a friend or family member to collect the parcel from their local Parcel Force depot or Post office branch, shown on the card. Please take a long a form of ID in the name of the person the item is addressed to.
It is now accepted practice for the courier to log the first and last name of the person accepting the item and then use a code or a photograph of the parcel being delivered at the address instead of a signature. The geolocation of the delivery will be captured at a safe distance.
If you are ordering on behalf of an organisation, please contact our team to get advice on the cost of delivery and invoicing options.
If you would have any questions about our delivery information or trade orders please call our team on 0333 366 0035 (local rate) or email alzheimers.shop@partridgesuk.com
Every purchase you make helps fund Alzheimer’s Society’s work Every purchase you make helps fund Alzheimer’s Society’s work
