If a product is unsuitable or you’re unhappy we offer a 28-day return policy for any product purchased from our website.
We will replace the goods or refund your money, providing the product is returned as delivered, in it's original packaging, complete and undamaged.
Postage costs will not be refunded.
If your goods are faulty or damaged in transit, please contact us first on 0333 366 0035 (local rate) or at Alzheimers.email@example.com to arrange a return or a replacement (this is in addition to your statutory rights). The reason for this is:
Return any goods for a refund or replacement to Alzheimer’s Trading Ltd, PO Box 8032, Eagle Avenue, Kettering, NN16 6WZ. Please pack any goods returned securely to prevent damage in transit.
Please include our completed returns note as we cannot accept returns or process refunds without this. Please include:
We would recommend that you use a signed for service.
We reserve the right to return the product to you if it is not in as delivered, in its original packaging, complete and undamaged. If you are in any doubt please contact us first on 0333 366 0035 (local rate) or at Alzheimers.firstname.lastname@example.org
All refunds are processed within 5 working days of receiving a return, depending upon payment method, funds may take an extra 3 working days to appear in your account. If you placed your order online, you'll receive an email confirmation once we've processed your refund.