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Returns

If a product is unsuitable or you’re unhappy we offer a 28-day return policy for any product purchased from our website.

We will replace the goods or refund your money, providing the product is returned as delivered, in it's original packaging, complete and undamaged.

Postage costs will not be refunded.

Faulty or damaged products

If your goods are faulty or damaged in transit, please contact us first on 0333 366 0035 (local rate) or at Alzheimers.shop@partridgesuk.com to arrange a return or a replacement (this is in addition to your statutory rights). The reason for this is:

  • The fault may be to do with set up or something that can be fixed with remote support
  • It might be quicker to send you replacement parts
  • If the product needs to be returned, we can offer collection options
  • If the product needs to be exchanged, we can reserve it for you
  • We may need to contact the supplier of the product and share your contact details so that they can advise or send replacement parts or product directly to you

Returns process

Please contact us first on 0333 366 0035 (local rate) or at Alzheimers.shop@partridgesuk.com to arrange a return or a replacement (this is in addition to your statutory rights).

Pack any goods returned securely to prevent damage in transit and please complete and include our Delivery/Returns note as we cannot accept returns or process refunds without this. 

    We would recommend that you use a signed for service.

    We reserve the right to return the product to you if it is not in as delivered, in its original packaging, complete and undamaged. If you are in any doubt please contact us first on 0333 366 0035 (local rate) or at Alzheimers.shop@partridgesuk.com 

    Processing your refund

    All refunds are processed within 5 working days of receiving a return, depending upon payment method, funds may take an extra 3 working days to appear in your account. If you placed your order online, you'll receive an email confirmation once we've processed your refund.

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    Delivery

    Your order will be processed promptly and we expect to deliver in three to five working days, however some products are despatched directly from the supplier and may take longer to arrive so please allow up to 14 days for standard delivery.

    You can see full details of our delivery options here.

    Returns

    If a product is unsuitable or you’re unhappy we offer a 28-day return policy for any product purchased from our website.

    We will replace the goods or refund your money, providing the product is returned as delivered, in it's original packaging, complete and undamaged.

    Postage costs will not be refunded.

    You can see full details of our refund policy here.

    If a product is unsuitable or you’re unhappy we offer a 28-day return policy for any product purchased from our website.

    We will replace the goods or refund your money, providing the product is returned as delivered, in it's original packaging, complete and undamaged.

    Postage costs will not be refunded.

    Faulty or damaged products

    If your goods are faulty or damaged in transit, please contact us first on 0333 366 0035 (local rate) or at Alzheimers.shop@partridgesuk.com to arrange a return or a replacement (this is in addition to your statutory rights). The reason for this is:

    • The fault may be to do with set up or something that can be fixed with remote support
    • It might be quicker to send you replacement parts
    • If the product needs to be returned, we can offer collection options
    • If the product needs to be exchanged, we can reserve it for you
    • We may need to contact the supplier of the product and share your contact details so that they can advise or send replacement parts or product directly to you

    Returns process

    Please contact us first on 0333 366 0035 (local rate) or at Alzheimers.shop@partridgesuk.com to arrange a return or a replacement (this is in addition to your statutory rights).

    Pack any goods returned securely to prevent damage in transit and please complete and include our Delivery/Returns note as we cannot accept returns or process refunds without this. 

      We would recommend that you use a signed for service.

      We reserve the right to return the product to you if it is not in as delivered, in its original packaging, complete and undamaged. If you are in any doubt please contact us first on 0333 366 0035 (local rate) or at Alzheimers.shop@partridgesuk.com 

      Processing your refund

      All refunds are processed within 5 working days of receiving a return, depending upon payment method, funds may take an extra 3 working days to appear in your account. If you placed your order online, you'll receive an email confirmation once we've processed your refund.