Your order will be processed promptly, and we expect to deliver in three to five working days, however some products are despatched directly from the supplier and may take longer, so please allow up to 14 days for standard delivery.
Standard UK delivery - £3.99 Royal Mail 2nd class delivery is usually 2-5 days.
Express UK delivery - £7.99 DPD Express delivery is currently 1-2 days. Orders placed by 1.00pm, Monday-Thursday, are despatched for the next working day. There is no next-day service on Friday for weekend delivery.
Northern Ireland, Guernsey, Jersey, Isle of Man and Gibraltar - Standard UK delivery only.
International - We do not currently offer international delivery.
Urgent or tracked orders - Please choose express delivery or call our team on 0333 366 0035 (local rate) for advice.
You can see full details of our delivery options here.
Returns
If a product is unsuitable or you’re unhappy we offer a 28-day return policy for any product purchased from our website.
We will replace the goods or refund your money, providing the product is returned as delivered, in it's original packaging, complete and undamaged.
Postage costs will not be refunded.
You can see full details of our refund policy here.
0333 366 0035 (local rate)
Every purchase you make helps fund Alzheimer’s Society’s work