We offer 30-day credit terms. We may ask for a proforma for your first order.

Shipping costs are calculated when an order is placed. Most orders are shipped by next day DPD delivery at £7.99. However, larger orders will have shipping calculated either at the quotation stage or by email when a purchase order has been submitted. Any questions please email tradeorders@alzheimers.org.uk

In the event that a product needs to be returned please contact us immediately either by email tradeorders@alzheimers.org.uk or telephone 0333 366 0035 to speak with one of our Customer Service Advisors.

Where is our delivery?

If you have provided an email address on your purchase order, we will confirm your DPD tracking number. If your order has not arrived, please contact the Customer Service team on 0333 366 0035 or email tradeorders@alzheimers.org.uk

Can we use VAT Relief?

VAT Relief is applicable for individual purchases via our Shop website where the individual’s qualifying health condition is recorded in accordance with HMRC requirements. We are not able to offer VAT Relief for trade orders.

Do you offer discounts?

Discounts are considered on an individual basis and dependant on order volume or value. Please email tradeorders@alzheimers.org.uk for a quotation.

International Deliveries

At this moment in time, we are only able to supply products within the UK.

Trade Orders

Trade Orders

If you’re from a Local Authority, NHS Trust, or other Care facility and would like to set up an account or have any questions, please complete this form or email tradeorders@alzheimers.org.uk

Purchase orders

We accept Purchase Orders and are happy to produce quotes for you.

Please include all the following information:

The SKU/titles of the product(s)

The quantity that you require

The invoice address

The delivery address

Send your purchase order to tradeorders@alzheimers.org.uk

Submit an enquiry

FAQs

If you have any further questions, please email tradeorders@alzheimers.org.uk or call our customer care team on 0333 366 0035 (local rate).

: We offer 30-day credit terms. We may ask for a proforma for your first order.
: Shipping costs are calculated when an order is placed. Most orders are shipped by next day DPD delivery at £7.99. However, larger orders will have shipping calculated either at the quotation stage or by email when a purchase order has been submitted. Any questions please email tradeorders@alzheimers.org.uk
: In the event that a product needs to be returned please contact us immediately either by email tradeorders@alzheimers.org.uk or telephone 0333 366 0035 to speak with one of our Customer Service Advisors.
: If you have provided an email address on your purchase order, we will confirm your DPD tracking number.

If your order has not arrived, please contact the Customer Service team on 0333 366 0035 or email tradeorders@alzheimers.org.uk
: VAT Relief is applicable for individual purchases via our Shop website where the individual’s qualifying health condition is recorded in accordance with HMRC requirements. We are not able to offer VAT Relief for trade orders.
: Discounts are considered on an individual basis and dependant on order volume or value. Please email tradeorders@alzheimers.org.uk for a quotation.
: At this moment in time, we are only able to supply products within the UK.

Trade Orders

Purchase orders

Submit an enquiry

FAQs

Search our shop